JOYCE INYANG

Administrative Virtual Assistant & Customer Support Specialist

LinkedIn

About

Highly organized Administrative Virtual Assistant and Customer Support Specialist with 2 years of experience, specializing in empowering digital teams and entrepreneurs through streamlined operations. Expertly manages customer interactions, leveraging proficiency in Google Workspace, Microsoft Office, and CRM tools like Zoho, ClickUp, and Airtable to drive efficiency and satisfaction. Proven ability to deliver tangible results, demonstrated by creating a customer-focused system that increased patronage by 20% and saved 8 hours weekly in executive time.

Work Experience

Executive Secretary

Pi Scholars Academy

Nov 2024 - Dec 2024

Uyo, Akwa Ibom, NG

Currently serves as Executive Secretary, optimizing administrative workflows and managing executive schedules to enhance operational efficiency and accuracy.

  • Optimized administrative workflows, reducing document turnaround time by 20% through improved process coordination and strategic task prioritization.
  • Developed and implemented an effective digital filing and record-keeping system, ensuring easy and secure retrieval of critical documents.
  • Integrated automated tools, including Airtable, for managing staff schedules, which reduced manual errors and saved 5 hours weekly.
  • Efficiently managed executive calendars and meetings, resulting in improved scheduling accuracy and minimized conflicting appointments.

Virtual Assistant Trainee

ALX Africa

Sep 2024 - Nov 2024

Remote, N/A, NG

Completed an intensive Virtual Assistant Trainee program, honing skills in team collaboration and digital productivity workflows.

  • Leveraged Google Workspace tools to streamline team collaboration, document sharing, and real-time communication, enhancing virtual team efficiency.
  • Managed inboxes, tracked tasks, and handled client communication in remote environments, ensuring organized and responsive team operations.
  • Improved digital productivity workflows by supporting collaborative efforts, reducing bottlenecks, and ensuring seamless coordination across virtual teams.

Customer Service Intern

Wiliekam Companies

Jan 2023 - Sep 2023

Uyo, Akwa Ibom, NG

Served as a Customer Service Intern, resolving inquiries and building community to enhance satisfaction and streamline support processes.

  • Responded to customer inquiries and complaints via chat and email, promptly resolving issues and maintaining a high level of customer satisfaction.
  • Built and nurtured a customer community, contributing to a 20% increase in satisfaction and retention through consistent engagement and personalized support.
  • Collaborated cross-functionally with internal departments to implement service improvements based on customer feedback and recurring concerns.
  • Utilized digital tools, including Notion, to document and manage customer data, creating an organized, accessible database that streamlined support processes and improved response accuracy.

Education

Virtual Assistant

ALX Nigeria

Oct 2024 - Nov 2024

Remote, N/A, NG

Customer Service

Alison

Sep 2024 - Oct 2024

Remote, N/A, N/A

Arts

University of Uyo

Sep 2020 - Jul 2024

Uyo, Akwa Ibom, NG

Volunteer

Ambassador

Mc Emy Foundation

Jul 2023 - Aug 2023

Akwa Ibom, Akwa Ibom, NG

Volunteered as an Ambassador, coordinating awareness campaigns and community mobilization efforts for healthcare initiatives.

  • Coordinated a team of 5 to raise awareness on healthcare for elderly people in Akwa Ibom, expanding community reach and impact.
  • Supported outreach planning, scheduling, and community mobilization, ensuring effective program execution and stakeholder engagement.

Skills

Administrative Support

  • Inbox Management
  • Calendar Management
  • Appointment Scheduling
  • Travel Coordination
  • Administrative Support

Customer Support

  • Email Support
  • Chat Support
  • Customer Inquiries
  • Complaint Resolution
  • Customer Satisfaction

Data Management

  • Data Entry
  • Documentation
  • Digital Filing
  • Record-Keeping

Process Optimization

  • Workflow Optimization
  • Process Improvement

CRM & Project Management Tools

  • Zoho CRM
  • ClickUp
  • Trello
  • Airtable
  • Notion

Productivity Software

  • Microsoft Office Suite
  • Google Workspace
  • Word
  • Excel
  • PowerPoint
  • Google Docs
  • Google Sheets
  • Google Slides
  • Notion

Organizational Skills

  • Time Management
  • Task Prioritization
  • Organization

Communication

  • Verbal Communication
  • Written Communication
  • Client Communication
  • Team Collaboration

Problem-Solving

  • Problem Resolution
  • Proactive Thinking
  • Critical Thinking